Principles of Communication in Adult Social Care Settings Essay

1.Identify the diametrical reasons why deal blow over (1.1.1) masses exceed in many different expressive styles oftentimes to plow tuition, emotions, thoughts and feelings. People also communicate to learn by asking for information and instructions such(prenominal) as how to do a current occupation or asking someone for directions. People testament often piece of ground emotion by parley like how they ar feeling at the time or telling them roughly a recent conduct event. People communicate about thoughts and suggestions. converse faeces be utilize to sh atomic number 18 reassurance and to understand and to be understood. People incur, build and sustain relationships through dialogue. People share knowledge and receive knowledge through dialogue.2.Explain how conference affects relationships in an enceinte social kick setting (1.1.2) colloquy besidestocks build, sustain and effect relationships in an large(p) social care setting. Communication flock dev elop relationships and build faith with adults in social care settings. It groundwork be physical exertiond to give advice, help oneself, information and instructions to help undivideds, staff and family members. Communication is used to benefit relationships and sustain safety and consistency.3.Compare ways to hold the communication and speech necessitate, wishes and preferences of an undivided (2.2.1)Communication gage be established limitedally for an individualistic by directly talking with that individual. Receiving be agree and reverse information from that individual. teaching is sometimes functional for certain individuals on how to communicate with them. For instance someone who was hard of comprehend whitethorn wish you to communicate slowly and clearly for that individual to be able to mouth read what you are saying or by sign language, communication through the hands. soulfulnesss that are in a care setting would keep back care nones and support p lans which would give birth detailed information on how to communicate with that person.Communication can be gained by an individuals form language, population study other peoples embody language and can gain information about how that particular individual is feeling, their specific needs and any help that individual whitethorn require. Some individuals whitethorn not be able to give communication clearly and verbally so may notwithstanding communicate using their body, stance and posture. You can gain information about an individuals needs, wishes and preferences through colleagues, primaeval people and people who know the individual best.4. calculate the factors to consider when promoting strong communication (2.2.2)Factors to consider when promoting potent communication are dependent on situation, individual and circumstances. When promoting in effect(p) communication you should continuously consider clear, correct and relative communication. Individual circumstances should always be taken into consideration also, am I communication in the right tone up of voice? Am I communication in a way that the person Im communicating with go away understand? Am I communicating in the correct system? There are many factors to consider when promoting effective communication. Like not communicating in the same way to an adult as you would a chela. Communicating in a more simpleton way so that the certain individual would understand, and not feel that you are communicating in a way that may come crossways as negative or derogatory. Communicating in a quieter tone of voice if communicating about a personalised or tender-hearted situation.5.Describe a range of communication methods and styles to meet individual needs (2.2.3)Communication methods that can differ depending on individual needs are age. Am I talking to an adult or a child? You would communicate with a child in a different way to what you would an adult. If you round to an adult in the same way you did a child be precedent that adult may feel like you are universe insulting to them. Does the person Im talking to have specific needs? Do they have schooling difficulties? If they did you may have to talk in a slower and clearer manor to help them understand and to make genuine they can take on all the information. Are they hard of hearing? perhaps talking louder and slowly? Talking directly to their vista so the individual could read your lips, possibly using hands to sign or pointing to relative objects to help communication.Can the individual communicate verbally at all? If not then you may have to read their body language to gain a certain level of communication. The individual peradventure making noise? Does the noise sound smart or pitiful? Some individuals who cannot communicate verbally through speaking may make noise to signal to another person if they are unhinged or happy. If the person was laughing, high pitched or chuckling this would appear that th e individual was happy whereas if the individual was making groaning, low and stressful noises this would appear that the individual is depressing or agitated. Individuals who cant use talking to communicate may be able to use generates to communicate. They may be able to use a range of pictures to show emotions, feelings and needs. They may show a picture of food to signal they are hungry or a face to show the emotion or how they are feeling.6.Explain why it is important to resolve to an individuals reactions when communicating (2.2.4)It is important to gauge an individuals reactions at all times when communicating. This can be done by a persons facial expressions. Does the individual seem shocked, hard-pressed or angry to what has been communicated? Does communication need to be done in a softer tone of voice or in a way that is more reassuring to that individual? Is the subject or matter that is being communicated about upsetting or making the individual unhappy? Possibly a c hange of subject might be more honorable to the individuals mood or feelings. Does the individual appear confused? This maybe because the correct method of communication is not being used or isnt in a way that the individual understands. Communication would notice put stack if response wasnt being met to an individuals reactions.If communicating in a certain way unploughed making an individual upset or angry then that individual would simply stop communicating or conk even angrier or upset which would break down relationships and communication. An individual who appeared to be in a low or pitiable mood may react well to reassurance, sympathy or a compliment. Whereas negative communication would only worsen that individuals mood and again would break down communication and relations. Reaction is key to when we are communicating.7.Explain how individuals from different backgrounds may use, or interpret communication methods in different ways (3.3.1)Indivduals from different bac kgrounds will use many different ways of communicating. An individual from a background of gangs may use slang and hand gestures as a way of communicating. To another individual from the same background this would be ok but for an individual from a entirely different background this may come across as rude and/or abrupt. Individuals may not talk/communicate in the same way to their friends as they would their boss or a work colleague. For example talking to a child you would use simple communication methods. If you were to use simple ways of communication with an adult this may come across as disrespectful and be taken the unseasonable way. Communicating with a loved one would be understanding, loving and respectful however if you adopted this same communication method with a member of the public or someone that you werent well-known(prenominal) with may seem quite odd and strange.8.Identify barricades to effective communication (3.3.2)Barriers to effective communication may be the use of jargon, unfamiliar or over complicated terms and emotional barriers. Lack of attention and interest can often be a barrier of communication also. Physical disabilities can also be a barrier when communicating such as hearing problems or speech difficulties. Sometimes language barriers or a difference in accents can pose as a barrier of communication. Expectations can lead to false assumptions or stereotyping which may then become a barrier to communication. Cultural differences can sometimes become a barrier when communicating. Different cultures have many different ways of communicating as do cultures have many varied ways of covering emotions and feelings.9.Explain how to overcome barriers to communication (3.3.3)Overcoming barriers in communication requires assessing the barriers that need overcoming. Communication should always be in a clear and easy to understand form. well-defined and simple terms should always be promoted when communicating. Use of slang and sp oken language that are dependent on an individuals background should be avoided. Concentration should always be with whom you are communicating with, communication that is not concentrated on can often be confused or misunderstood. Different opinions and views should always be respected when communicating also. Not respecting peoples views an opinions will be a major barrier to communication and one that wont be overcome until all views are understood and respected.10.Describe strategies that can be used to clarify faults (3.3.4)Misunderstandings can often arise whilst communicating. Sometimes the subject needs to be said or prevailed in a different way. Perhaps the tone needs to change, or the messages style. The language you have used may need to be simplified. mayhap a audio conversation has been unsatisfactory in some way, but a face to face meeting would help to establish give out communication. It may be necessary to change the situation and or environment. mayhap a noisy environment has caused misunderstanding maybe somewhere quieter would establish better communication. In certain circumstances it is ok to ask if you have been understood, or to relay communication to certify that you have understood the message that is being communicated.Sometimes when communicating by phone people will ask one and other Can you hear me ok? this will often prevent misunderstandings before they occur by establishing that both parties can communicate clearly. Allowing time for communication can also clarify misunderstandings. practically communication is done whilst we are busy or engaging in other things. To make sure communication has been received and understood it should be allowed time and concentration. Sometimes it is important to take responsibility for a misunderstanding and say you are sorry. An apology can help to restore confidence and allow for the relationship to continue building on a firmer foundation.11.Explain how to gateway extra support or servi ces to enable individuals to communicate effectively (3.3.5)Support is available via local authorities and services, such as the NHS and adult social services departments. Help is also available from national charities, such the National Autistic Society for those with autism. These can be accessed by phone or internet. Services such as Makaton are also available Makaton is a system that uses signs and symbols alongside speech to help people with learning and/or communication difficulties to communicate. Makaton is taught to individuals with learning and/or communication difficulties as an effective way of communication. Speech and language therapists often known as SLTs can often assess speech and communication difficulties in people of all ages. SLTs can mainly be accessed through an individuals GP.12.Explain the meaning of the term confidentiality (4.4.1)Confidentiality is a requirement to keep personal information private and only share it with people who need to know. Informat ion that is spoken, written and electronically kept about individuals maybe needed to be kept confidential and only shared with certain people.13.Describe ways to maintain confidentiality in day-to-day communication (4.4.2)Confidentially can be maintain on a day to day basis by only speaking about certain information with certain people. For example an individuals information may be spoken with to a GP or family member. Confidentiality can also be maintained by making sure access to electronic information is only accessible by certain people. A way to maintain this is by keeping ready reckoner passwords safe and computers locked and only sharing passwords with people who should be allowed to see this information. sharing confidential information should always be done in a private environment where the information will not be overheard or interrupted. Records such as personal notes, reports and letters should always be kept in a safe locked place and keys should never be left ove r(p) unattended. Confidential matters are generally not talked about over the remember unless the person can be positively identified. Confidential information should never be left in an answerphone message as this is left in an unsafe way which is easy for the wrong person to hear.14.Describe the potential tensity between maintaining an individuals confidentiality and disclosing concerns to agreed others (4.4.3)Sometimes information that is asked to be or normally confidential needs to be shared with others when thither is a concern for that persons welfare and/or safety this can cause tension because the information may have been shared trustingly and have been requested not to be shared but it has to be let on because there is a risk to that persons safety.15.Explain how and when to seek advice about confidentiality (4.4.4)You can seek advice from your manager about confidentiality. You would do this when you are faint about anything to do with confidentiality for example if you thought someone was talking to the wrong people about confidential matters that should not be being discussed or weather you were unsure that talking to someone about a certain situation would break an individuals confidentiality.Read moreDescribe Strategies to Clarify Misunderstandings