Bom Paper

student IDENTIFICATION NO MULTIMEDIA UNIVERSITY SECOND TRIMESTER final examination EXAMINATION, 2009/2010 SESSION BOM 2O64 reference AND trading operations MANAGEMENT (All Sections / Groups) declination 2009 a. m. a. m. (2 Hours) INSTRUCTIONS TO STUDENT 1. This Question paper consists of 9 knaves with TWO SECTIONS. 2. Attempt ALL questions in Section A and B. The marks for each question are given. 3. issue Section A in the OMR Form nominated, and answer Section B in the Answer Booklet cand. BOM 2064 tincture AND OPERATIONS MANAGEMENT celestial latitude 2009 SECTION A Answer ALL questions in this section. 40 Marks) 1. Manufacturing devise sent to other countries is c wholeed __________________. A) downsized B) outsourced C) internationalization D) vertical integration E) entrepreneurial send off 2. Production systems with customized outputs typic wholey have relatively ____________. A) high volumes of output B) utter social unit costs C) high amount of specialized eq uipment D) fast ca put on movement E) skilled proletarians 3. Which of the future(a) is non emphasized in a lean payoff system? A) falling prices B) high graphic symbol C) worker involvement D) continual mendment E) customer satisfaction 4.Which of the succeeding(a) is non a bene check up on of apply baby-sits in decision making? A) They provide a standardized format for analyzing a problem. B) They serve as a consistent tool for evaluation. C) They are easy to use and slight dearly-won than dealing with the actual situation. D) All of the to a higher place are benefits. E) N angiotensin-converting enzyme of the preceding(prenominal) is a benefit. 5. Which of the fol starting clock timeing is not an ongoing trend in manufacturing argument? A) orbiculateization B) quality returns C) flexibility and agility D) mass outturn for economies of scale E) technological advances . Product design and choice of location are examples of ______________ decisions. A) strategic B) tactical C) operational D) customer foc employ E) design move TPK page 1 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT declination 2009 7. A productivity increase in one operation that doesnt improve overall productivity of the business isnt__________________. A) effective B) businesslike C) politically justified D) productive E) financially justified 8. Which of the by-line is authentic? A) integrated schema is shaped by functional strategies.B) Corporate explosive charge is shaped by corporate dodging. C) Functional strategies are shaped by corporate strategy. D) External conditions are shaped by corporate mission. E) Corporate mission is shaped by functional strategies. 9. The external elements of SWOT compend are ___________________. A) strengths and weaknesses B) strengths and threats C) opportunities and threats D) weaknesses and opportunities E) strengths and opportunities 10. For an organization to grow their market share, they must _______________.A) advertis e using multi-media B) lower their prices C) meet minimum standards of acceptability for their products or table processs D) ready an internet website E) broaden their mission statement 11. A disadvantage of global teams for product design is that_______________. A) Customers whitethorn have different holds in different countries B) The product designed may have increased marketability and public utility partnership C) The diversity of an international team may be a distress D) Ease of face to face meetings is absent since members are located everywhere E) Technology allows constant contact with team members 12. One step that isnt part of service lueprinting is _______________. A) Eliminate boundaries for the service and decide on the level of interaction needed B) Identify and determine the sequence of customer and service actions and interactions C) Develop snip estimates for each phase of the process D) Understand the time variability involved E) Identify potential failur e purports and develop a plan to minimize them continue TPK page 2 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT declination 2009 13. The process of dismantling and inspecting a competitors untested or revised product for the purpose of gleaning design ideas is called ____________________.A) design by imitation B) product analysis C) reverse engineering D) benchmarking E) disassembly 14. Which of the quest is an issue that designers must take into account in product and service design? A) legal, environmental, and ethical issues B) reliability C) standardization D) range of operating conditions E) all of the above 15. A formal way to document customer requirements is __________________. A) consumer surveys B) quality function deployment (QFD) C) focus groups D) Delphi technique E) sales/marketing matrix 16. Which of the following is not a goal of supply chain management?A) less suppliers and long-term relationship B) small potentiometer sizes C) on time deliveries D) termin al possible transportation costs E) delivery often to the place of use 17. Vendor analysis has the greatest potential for savings for items which have ____________________. A) low cost per unit B) low annual cost-volume C) high cost per unit D) high annual usage E) high annual cost-volume move TPK page 3 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 18. Which of the following is not true of trafficker analysis? A) It involves an examination of the function of purchased separate or raw materials.B) Its purpose is to disgrace costs and/or improve performance of purchased goods or services. C) It is usually performed only hebdomadaryally. D) Representatives from design and operations may work with purchasing. E) If improvements are identified, purchasing implements those that purchasing agrees are justified. 19. Which of the following would not usually be a main factor in selecting a vendor? A) location B) price C) quality D) inventory turnover E) vendor services 20 . Which of the following is part of the purchasing cycle? (I) Purchasing selects a supplier. II) Orders from vendors are received. ( trine) Purchasing receives a requisition. A) B) C) D) E) II and III I, II, and III I only I and II I and III 21. An operations strategy for inventory management should work towards _________. A) increasing lot sizes B) decreasing lot sizes C) increasing safety stocks D) decreasing service levels E) increasing order quantities 22. Which one of the following is not generally a determinant of the reorder point? A) rate of demand B) length of lead time C) lead time variability D) stockout risk E) purchase costContinued TPK page 4 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 23. The fixed order interval object lesson would be most likely to be used for this situation A) A company has switched from mass production to lean production. B) Production is done in batches. C) Spare parts are ordered when a new utensil is purchased. D) Grouping o rders can save shipping costs. E) none of these 24. All of the following are possible reasons for using the fixed order interval model except ___________________. A) Supplier policy encourages use.B) Grouping orders can save in shipping costs. C) The required safety stock is lower than with an EOQ/ROP model. D) It is suited to periodic checks of inventory levels rather than continuous monitoring. E) Continuous monitoring is not practical. 25. The need for safety stocks can be reduced by an operations strategy which A) increases lead time B) increases lead time variability C) increases lot sizes D) decreases parliamentary procedure costs E) decreases lead time variability 26. The comprehensive approach used in JIT systems to deal with quality includes ________________.A) designing quality into products and processes B) insisting vendors provide high quality materials C) making workers responsible for producing high quality D) A, B and C E) 100% inspection of raw materials, work-in- process and finished goods 27. Which of the following is not a benefit of small lot sizes in JIT systems? A) In-process inventory is intimately less. B) Each product is produced less frequently. C) Carrying costs are reduced. D) There is less clutter in the workplace. E) Inspection and rework costs are less. Continued TPK page 5 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 28.Which of the following is not characteristic of preventive maintenance in JIT systems? A) maintaining equipment in good operating condition B) replacing parts when they are fatigued but before they fail C) workers maintaining their own equipment D) eliminating supplies of spare parts to reduce capital investment E) perceiving breakdowns as an opportunity for improvement 29. The Kaizen Philosophy applies to _______________. A) Employee learning B) Safety stock C) Waste D) Supply Chain Management E) MRP III 30. An operations strategy toward the JIT philosophy of production should recognize tha t JIT __________________.A) is most suited for non-repetitive manufacturing B) cannot be implemented sequentially C) requires a wholesale commitment from the offset D) may provide a competitive advantage E) all of the above SECTION B Essay and Calculation Questions Answer ALL trio questions. (60 Marks) QUESTION 1 The general manager of a building materials production plant feels that the demand for plasterboard shipments may be related to the descend of construction permits issued in the country during the previous quarter. The manager has collected the entropy shown in display panel 1. 1. a) Review the scatter diagram (Figure 1. ) to see whether the info can be satisfactorily described by a unidimensional equation. b) Determine the linear regression equation for the data 2 marks 15 marks c) Determine a point estimate for plasterboard shipments when the number of construction permits is 30. 3 marks append Marks = 20 Continued TPK page 6 of 9 BOM 2064 QUALITY AND OPERATIONS M ANAGEMENT DECEMBER 2009 Table 1. 1 Construction Permits (X) 15 9 40 20 25 25 15 35 Plasterboard Shipments (Y) Shipments Y 18 16 14 12 10 8 6 4 2 0 0 10 20 30 40 50 Permits X 6 4 16 6 13 9 10 16 igure 1. 1 QUESTION 2 a) What are the principles underlying TQM? 10 marks b) Discuss the long-run effects of quality improvement on a firms profitability. 10 marks Total marks = 20 QUESTION 3 The Goliaq Tool company produces trickery ring bearings, which look like flat doughnuts or washers. They fit around shafts or rods, such as drive shafts in machinery or motors. At an early stage in the production process for a particular slip ring bearing, the outside diameter of the bearing is measured. The company has taken 10 specimens (during a 10 day period) of 5 slip ring bearings (i. e. , n = 5) and measured the diameter of the bearing.The individual observations from each sample are shown as follows TPK page 7 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 Continued Sample k 1 2 3 4 5 6 7 8 9 10 1 5. 02 5. 01 4. 99 5. 03 4. 95 4. 97 5. 05 5. 09 5. 14 5. 01 Observations (Slip evade Diameter, cm) 2 3 4 5. 01 4. 94 4. 99 5. 03 5. 07 4. 95 5. 00 4. 93 4. 92 4. 91 5. 01 4. 98 4. 92 5. 03 5. 05 5. 06 5. 06 4. 96 5. 01 5. 10 4. 96 5. 10 5. 00 4. 99 5. 10 4. 99 5. 08 4. 98 5. 08 5. 07 5 4. 96 4. 96 4. 99 4. 89 5. 01 5. 03 4. 99 5. 08 5. 09 4. 99 6 marks 10 marks 4 marks a) Determine all sample means and the mean of all sample means. ) Calculate stop number and lower control limits. c) Is this process in control? Total marks = 20 applicable Equations 1) CL = X UCL, LCL (X bar) = X ? A2 R UCL ( R) = D4 R LCL ( R) = D3 R Table for X bar & R Charts No of Observation In gunman group n 2 3 4 5 6 2) UCL ? = c + 3v c LCL ? = c 3v c Continued TPK page 8 of 9 A2 1. 88 1. 02 0. 73 0. 58 0. 48 D3 0 0 0 0 0 D4 3. 27 2. 57 2. 28 2. 11 2 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 3) p = Total No of Defective from All Samples/ (No of Samples X Sample Size ) Sp = v p (1 p )/n CL = p LCL = p 3 Sp UCL = p + 3 Sp ) Capacity Utilization = Capacity Used / Best Operating direct 5) r ? n ? XY ? X ? Y ? ?n ? X 2 ? X ? 2 ? ?n ? Y 2 ? Y ? 2 ? ? ? ? ? a ? Y ? bX b= ? XY ? n X Y ? X 2 ? nX 2 6) Exponential smoothing Forecast for the month t Ft = Ft 1 + ? (At 1 Ft 1) 7) Exponential smoothing with trend readjustment Forecast for the month t Ft = ? (At 1) + (1 ? )(Ft 1 + Tt 1) snub for the month t Tt = ? (Ft Ft 1) + (1 ? )Tt 1 FIT = Ft + Tt 8) Inventory Management EOQ = Q * ? 2 DS H 2 DS H p p ? u TC ? Q D H? S 2 Q EPQ = Q0 ? I max ? Q ( p ? u) P TC= I m ax D H? S 2 Q End of Page TPK page 9 of 9